Turbotax refund free#
Intuit also bid on paid search ads to direct consumers to its “freemium” product and purposefully blocked the IRS Free File landing page from search engine results throughout the 2019 tax filing season, the OAG said. Through its investigation, OAG found that the company engaged in “several deceptive and unfair trade practices,” including using similar names for its IRS Free File Product and its commercial paid product. Intuit was accused of aggressively marketing its TurboTax Free Edition as a “freemium” product, which in realization, is only free for about one-third of taxpayers, the Office of the Attorney General said. Automatic notices and a check by mail will automatically be sent to those impacted by the case.Īn investigation into Intuit was started after ProPublica reported in October 2019 that it was using “deceptive digital tactics” to push low-income consumers into using its commercial tax filing products and away from free federally-support tax services.
The settlement is in effect in all 50 states and the District of Columbia and impacts about 4.4 million consumers that used the company’s TurboTax Free Edition for the tax years 2016 through 2018 but were eligible for the IRS Free File program offered through TurboTax.Īffected consumers will receive a payment of about $30 for each year they were deceived, the AOG said. The settlement also forces Intuit to suspend its TurboTax’s “free, free, free” ad campaign, which the Office of the Attorney General said, “lured customers with promises of free tax services, only to deceive them into paying.” Today, every state in the nation is holding Intuit accountable for scamming millions of taxpayers, and we’re putting millions of dollars back into the pockets of impacted Americans.” "For years, Intuit misled the most vulnerable among us to make a profit. “Intuit cheated millions of low-income Americans out of free tax filing services they were entitled to," James said. The settlement was announced Wednesday by New York Attorney General Letitia James. CNN Sans ™ & © 2016 Cable News Network.Intuit ( INTU), the owner of TurboTax, has been ordered to pay $141 million in restitution to millions of consumers who were deceived into paying for tax services that should have been free. Market holidays and trading hours provided by Copp Clark Limited. All content of the Dow Jones branded indices Copyright S&P Dow Jones Indices LLC and/or its affiliates. Standard & Poor’s and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. Dow Jones: The Dow Jones branded indices are proprietary to and are calculated, distributed and marketed by DJI Opco, a subsidiary of S&P Dow Jones Indices LLC and have been licensed for use to S&P Opco, LLC and CNN. Chicago Mercantile: Certain market data is the property of Chicago Mercantile Exchange Inc. US market indices are shown in real time, except for the S&P 500 which is refreshed every two minutes. Your CNN account Log in to your CNN account
Turbotax refund software#
The company responded in its statement that it’s “clear and fair with its customers, including with the nearly 100 million Americans who filed their taxes free of charge with our products over the last 8 years - more than all other tax prep software companies combined.”
“For years, Intuit misled the most vulnerable among us to make a profit.
“Intuit cheated millions of low-income Americans out of free tax filing services they were entitled to,” James wrote in a press release. James said the tactic targeted low-income consumers in particular.įilers who used TurboTax’s Free Edition for tax years 2016 through 2018 will be mailed a check for approximately $30 for each year they were charged when they should have been able to use free services. James’ office said its investigation came after a 2019 ProPublica report accused the company of steering eligible clients away from federally supported tax filing products by making them difficult to find in web searches - instead directing them toward the paid version of the company’s filing services. (INTU) said that it “admitted no wrongdoing” as part of the agreement and it expects “minimal impact to its business” from the changes demanded in the future. The settlement, announced Wednesday by New York Attorney General Letitia James, said about 4.4 million customers were “unfairly charged.” Intuit must also suspend its “free, free, free” ad campaign because it falsely lured customers with the promise of free tax preparation services, the statement added. Intuit, the owner of tax filing software TurboTax, has agreed to pay $141 million in a settlement with all 50 states for allegedly steering millions of low-income Americans away from free tax-filing services.
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